Legal · Investor Protection Layer
Grievance redressal.
Every concern travels a numbered ladder with hard SLAs. You always retain the right to escalate to a statutory forum.
support@liquico.io
Raise a ticket
Auto-acknowledged within 48 h
+91 80 4567 1200
Investor helpline
Mon–Fri, 09:00–18:00 IST
Tier 1Customer support
SLA 48 hours
First-response acknowledgement with ticket ID. Most subscription, KYC and payout queries resolve at this tier.
support@liquico.io
Tier 2Investor Protection Officer (IPO)
SLA 7 working days
Compassionate-exit reviews, NAV/coupon discrepancies, transmission cases and consent-revocation disputes.
ipo@liquico.io
Tier 3Compliance Committee + Debenture Trustee
SLA 30 days
Joint review with IDBI Trusteeship Services. Decisions are minuted and shared on the investor record.
compliance@liquico.io · IDBI Trusteeship
Tier 4SEBI SCORES / RBI CMS / Online Dispute Resolution (ODR)
SLA Statutory
If unresolved after 30 days you may escalate to SEBI SCORES (for tokenised-securities matters) or the RBI CMS (for NBFC-LSP credit matters), and to the SEBI-empanelled ODR platform.
scores.sebi.gov.in · cms.rbi.org.in
LiquiCo publishes quarterly grievance scorecards — tickets opened, resolved, average TAT and escalation rate. See the latest under Transparency.